Passenger Services

Delighting your passengers from check-in to baggage delivery

 

Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our global team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.

For passengers requiring extra support, our employees across the globe are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.

 

Keeping air travel safe

 

Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.

 

 

Our service offering includes:

 

Check in services

Airport lounges

Gate activities

Airport ticketing

CIP lounges, meet and greet and VIP handling services

Arrival services

Lost and found facilities

Administration and supervision services

Station management services including transfers and disruptions

Assistance for passengers with reduced mobility

Airside bussing for passengers and crew

Our Fleet

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    Mercedes S Class

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    Mercedes V Class

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    Mercedes E Class

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    Rolls-Royce Phantom

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    Bentley Flying Spur

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    BMW 7 Series

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    Range Rover Vogue